How can we help?

Contact support

Email support@myportage.app with “Portage” in the subject. Tell us what you were trying to do, what happened and whether you were using a phone, browser or television.

Include the device model and app version if you can. Please do not send passwords, TV sign-in credentials, payment card details or private photos.

Report content or a person

Portage has no tolerance for objectionable content or abusive users. We remove content and accounts that break our terms.

To report a photo, note, voice clip, reaction or comment, use the Report link beside it. You can also email support@myportage.app with “Report” in the subject, the link to the trip or page, and what is wrong.

We review every report and act on content or accounts that break these rules, normally within 48 hours.

On your own trips you can remove any post or reaction, and turn off or replace your follow, invite and scrapbook links. A household head can decline or remove a picture sent to the TV and stop a sender at any time.

Pictures or a television connection

Open TV on your phone or browser to check the selected album and connected screen. If a picture is missing, check that it is still in the album and that its sharing permission is current.

For a connection problem, check that the television is online, then use its connection controls in Portage. You can remove an old screen from those controls.

Travel and your scrapbook

Open Travel to explore places and return to your trips. Open a trip to capture the photos, places and notes that make up its scrapbook. If location is unavailable, check Portage’s location permission in your device settings.

Plans, gifts and checkout

Open Account to see your household and available billing controls, or Gifts I’ve bought for gift details. Use the same account that made the purchase.

If checkout was interrupted, return to Portage and check the purchase status before trying again. Contact support if a charge appears but the plan or gift is missing. Disconnecting a television or deleting the app does not cancel billing.

Your information and privacy

Use “Download everything” in Account to export your household’s Portage information. Delete your Portage account from Account → Delete Portage account. Your shared Cabildo account remains available. For a correction or another privacy concern, email privacy@myportage.app. Read the privacy policy for details.